> ## Documentation Index > Fetch the complete documentation index at: https://docs.laneapp.co/llms.txt > Use this file to discover all available pages before exploring further. # Email Forwarding > Forward an email to Lane and it becomes feedback — the sender resolved to the right customer automatically. Forward emails with customer feedback to your Lane workspace Plenty of customer feedback arrives by email — a request forwarded from sales, a note from a customer, a thread from support. Lane's email forwarding turns any of it into feedback without copy-paste or switching tools. ## How it works Your workspace has a unique **forwarding address**. Forward an email to it and Lane creates a [Feedback](/insights) item from the subject and body, and resolves the sender to the right [customer](/customers) by email domain — so it's tied to the correct account automatically. ## Set it up 1. Go to **Settings → Integrations → Email**. 2. Copy your workspace's forwarding address. 3. Forward emails to it as they come in, or set up an auto-forward rule in your mail client to send matching mail straight to Lane. ## FAQs **Q: What happens when I forward an email?**\ A: Lane creates a feedback item from the email's subject and body, with the sender matched to a customer by domain. **Q: Can I forward automatically?**\ A: Yes — set an auto-forward rule in your mail client so relevant email flows into Lane without manual forwarding. **Q: Is the customer linked?**\ A: If a customer with the sender's email domain exists, the feedback is linked to it; otherwise it's still captured, just without a customer link.