# Lane Docs

> Documentation to help product teams use Lane for feedback analysis, opportunity prioritization, and roadmap planning.

- [Introduction](https://docs.laneapp.co/introduction.md): The product intelligence platform for modern teams
- [Core Concepts](https://docs.laneapp.co/concepts.md): The one idea that makes Lane make sense — feedback, signals, and plans as a single connected loop.
- [Quick Start](https://docs.laneapp.co/workspace-setup.md): Get Lane working for your team in under 30 minutes
- [Stay ahead of your feedback](https://docs.laneapp.co/stay-ahead.md): Set Lane up so the work that matters comes to you — detected, surfaced, and nudged — instead of waiting to be found.
- [From signal to shipped](https://docs.laneapp.co/signal-to-shipped.md): Take one Signal or Opportunity all the way to shipped work, and make sure the customers who asked hear back.
- [Context](https://docs.laneapp.co/context.md): Tell Lane what you build, what matters right now and what's off the table, so its answers, recommendations and automations work from your strategy.
- [Feedback](https://docs.laneapp.co/insights.md): Every piece of customer input in one place: captured from your tools, understood by Lane, and rolled up into the problems worth acting on.
- [Signals](https://docs.laneapp.co/signals.md): The recurring problems in your feedback, found for you and ranked by the customers and revenue behind them. The unit you decide on, act on, and close.
- [Opportunities](https://docs.laneapp.co/opportunities.md): The product bets most worth investing in, recommended by Lane from your Signals, your priorities and the customers who matter most, with the evidence to decide.
- [Docs](https://docs.laneapp.co/docs.md): Where decisions get written down: briefs drafted from real customer evidence, shaped with Lane, and sent straight to the tools your team builds in.
- [Customers](https://docs.laneapp.co/customers.md): A complete view of your customers — who they are, what they've asked for, and how much revenue rides on it.
- [Ask Lane](https://docs.laneapp.co/agent.md): Ask anything about your feedback, Signals and customers in plain language, then act on the answer in the same conversation.
- [Skills](https://docs.laneapp.co/skills.md): Save how your team does a task once, as a skill, and Lane follows it every time, in chat and in automations.
- [Prioritization](https://docs.laneapp.co/prioritization.md): How Lane ranks your Signals and Opportunities: one Priority Score that balances the revenue at stake against how many customers are asking, and how fast it's growing.
- [Automations](https://docs.laneapp.co/automation.md): Hand recurring product work to Lane. It checks your feedback, customers and tools on a schedule or when something changes, and tells your team what matters.
- [Closing the Loop](https://docs.laneapp.co/close-the-feedback-loop.md): When work ships, the customers who asked for it hear back automatically, in the same place they raised it.
- [Personal Notifications](https://docs.laneapp.co/personal-notifications.md): Your own feed — mentions, replies, and updates to the things you follow, delivered in-app or by email.
- [Product Areas](https://docs.laneapp.co/product-areas.md): The map of your product. Lane uses it to sort feedback as it arrives, so you can see which parts of your product customers care about most.
- [Properties](https://docs.laneapp.co/fields.md): Define the statuses, products and tags your feedback uses, so Lane matches how your team actually works.
- [Views](https://docs.laneapp.co/views.md): Save the slices of feedback you keep coming back to — filtered, sorted, and laid out the way you work.
- [Feedback Portal](https://docs.laneapp.co/portal.md): Give your customers a private, branded portal to submit requests and track their own — every submission lands in Lane as feedback.
- [Import CSV](https://docs.laneapp.co/import.md): Bring feedback and customers into Lane in bulk from a spreadsheet — mapped to the right fields and linked to the right accounts.
- [API](https://docs.laneapp.co/api-key.md): Create and manage API keys to connect Lane with external tools and your own systems.
- [MCP Server](https://docs.laneapp.co/mcp-server.md): Use Lane from Claude, ChatGPT, Claude Code, Cursor and other AI apps: check customer demand, see current priorities, look up and list customers, Signals and feedback, and draft Docs.
- [Profile](https://docs.laneapp.co/profile.md): Your personal settings in Lane — name, profile image, and password.
- [Billing](https://docs.laneapp.co/billing.md): Manage your plan, AI credits, and team members.
- [Slack](https://docs.laneapp.co/slack.md): Capture customer feedback from Slack, ask Lane questions without leaving Slack, get automation results in a channel, and close the loop in the same thread when the work ships.
- [Intercom](https://docs.laneapp.co/intercom.md): Bring the product feedback in your Intercom conversations into Lane, automatically or from the conversation sidebar, and tell your support team when the work ships.
- [Zendesk](https://docs.laneapp.co/zendesk.md): Turn the product feedback inside your Zendesk tickets into structured feedback in Lane — automatically or by tagging — and close the loop on the ticket when it ships.
- [Granola](https://docs.laneapp.co/granola.md): Bring product feedback out of your Granola meeting notes — imported automatically, no manual capture needed.
- [Email Forwarding](https://docs.laneapp.co/email.md): Forward an email to Lane and it becomes feedback — the sender resolved to the right customer automatically.
- [Attio](https://docs.laneapp.co/attio.md): Sync your Attio companies and people into Lane as customers, and capture feedback from inside Attio - on records and straight out of call transcripts.
- [HubSpot](https://docs.laneapp.co/hubspot.md): Sync your HubSpot companies and contacts into Lane as customers, and capture feedback from inside HubSpot.
- [Salesforce](https://docs.laneapp.co/salesforce.md): Sync your Salesforce accounts, contacts, and leads into Lane as customers, so feedback and signals are weighted by real business impact.
- [PostHog](https://docs.laneapp.co/posthog.md): Connect PostHog so Lane can weigh what customers say against what they do: product usage per customer and person, in chat and automations.
- [Linear](https://docs.laneapp.co/linear.md): Send Signals and Docs to Linear, show engineers the customers behind each issue, and let shipping in Linear tell the customers who asked.
- [Notion](https://docs.laneapp.co/notion.md): Send Signals and Docs to Notion, let status changes there move Signals in Lane, and let Lane read and work in your own Notion pages.
- [Jira](https://docs.laneapp.co/jira.md): Send Signals and Docs from Lane into Jira, so what you've decided to build lands in your engineering backlog with its context intact.
- [Asana](https://docs.laneapp.co/asana.md): Send Signals and Docs into Asana as tasks, and see where each task sits without leaving Lane.
- [Cursor](https://docs.laneapp.co/cursor.md): Open a Doc in Cursor: hand it to a Cursor cloud agent that builds the work and opens a pull request, or start a Cursor chat with the Doc already in it.
- [GitHub](https://docs.laneapp.co/github.md): Connect a GitHub repository so Lane can answer from your code and pull requests: whether something is built, how it works, and what shipped.
- [Google Drive](https://docs.laneapp.co/google-drive.md): Bring files from Google Drive into Lane: ask about call notes, research and strategy docs in chat, or import them as feedback.
- [Mintlify](https://docs.laneapp.co/mintlify.md): Let Lane read your Mintlify docs to answer questions, and suggest docs updates as pull requests for your team to review.
- [Chrome Extension](https://docs.laneapp.co/chrome-extension.md): Capture customer feedback from any web page in a couple of clicks, linked to the right customer.
- [Zapier](https://docs.laneapp.co/zapier.md): Connect Lane to thousands of apps — push feedback in from anywhere, and trigger workflows when signals surface.
- [Verify connection](https://docs.laneapp.co/api-reference/connection/verify-connection.md): Validates the API key and returns the owning workspace. Call this first when debugging authentication issues.
- [Create feedback](https://docs.laneapp.co/api-reference/feedback/create-feedback.md): Creates a piece of feedback in Lane, linked to the customer it came from when you say who that is: the company (by `company_domain` or `company_name`) and the person who gave it (by `customer_email`). When a `description` is present, the feedback is queued for AI processing (insight extraction).
- [List signals](https://docs.laneapp.co/api-reference/signals/list-signals.md): Returns the workspace's signals in every status (Open, Accepted and Closed), most recently updated first. Designed for polling (for example, a Zapier trigger): filter on `priorityScore` or `surfaced` in your workflow, or narrow server-side with `min_priority_score`. Each signal has a stable `id` for…
- [Security Overview](https://docs.laneapp.co/security.md): How Lane protects your data - hosting, encryption, access, and the vendors we rely on.
- [Data Residency & Hosting](https://docs.laneapp.co/data-residency.md): Where your Lane data is hosted and how it is encrypted and protected.
- [Sub-processors](https://docs.laneapp.co/subprocessors.md): The third-party providers Lane uses to deliver the service, and what each one handles.
- [Data Retention & Deletion](https://docs.laneapp.co/retention-deletion.md): How long Lane keeps your data and how to have it deleted.
- [Privacy Policy](https://docs.laneapp.co/untitled-page-5.md): How Lane collects, uses, and protects personal data.
- [Terms of Use](https://docs.laneapp.co/untitled-page-6.md): The terms that govern your use of Lane.
- [AI Usage Policy](https://docs.laneapp.co/ai-policy.md): How Lane uses AI, which providers we rely on, and how your data is handled.
- [GDPR](https://docs.laneapp.co/gdpr.md): Lane's approach to GDPR, EU data residency, and your data-subject rights.
- [Data Processing Agreement](https://docs.laneapp.co/dpa.md): The terms governing Lane's processing of personal data on your behalf.
- [Product changelog](https://docs.laneapp.co/changelog.md): Product updates and improvements
- [Attio](https://docs.laneapp.co/docs-drafts/2026-08-01/attio.md): Sync your Attio companies and people into Lane as customers, and capture feedback from inside Attio — on records and straight out of call transcripts.
- [AUDIT SUMMARY](https://docs.laneapp.co/docs-drafts/2026-08-01/AUDIT-SUMMARY.md)
- [Docs json nav change](https://docs.laneapp.co/docs-drafts/2026-08-01/docs-json-nav-change.md)
- [Hubspot update](https://docs.laneapp.co/docs-drafts/2026-08-01/hubspot-update.md)

## OpenAPI Specs

- [openapi](/openapi.json)


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