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Lane uses AI to turn raw customer feedback into something you can act on. This page explains how it works and how your data is treated.

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Where AI is used

  • Ask Lane - answering questions across your workspace in plain language.
  • Feedback processing - turning raw feedback into structured signals.
  • Plan drafting - helping shape plans from the signals that matter.
  • Semantic search - finding related feedback, signals, and customers by meaning, not just keywords.

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Providers

Both are listed on our Sub-processors page.

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How your data is handled

  • Your data is not used to train models. We use these providers through their APIs, which do not use submitted content to train their models.
  • Purpose-limited. Data is sent to an AI provider only to process the specific request you or your workspace triggered - never for advertising or resale.
  • Human oversight. AI-generated signals and plans are suggestions. You review, edit, and decide what to act on.
  • Your controls. Automation and AI features are configurable in your workspace settings, so you decide how much Lane does on its own.

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What data may be processed

To perform the tasks above, relevant workspace content - such as the text of feedback, signals, and plans - may be sent to the providers listed above. Lane does not send this data to any AI provider other than those disclosed here.