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POST
https://api.laneapp.co/api
/
records
/
feedback
Create feedback
curl --request POST \
  --url https://api.laneapp.co/api/records/feedback \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '
{
  "title": "CSV export is too slow",
  "description": "Exporting a large report times out after 30 seconds.",
  "customer_email": "jane@acme.com",
  "customer_name": "Jane Doe",
  "source": "Zapier"
}
'
{
  "id": "66a1b2c3d4e5f6a7b8c9d0e1",
  "title": "CSV export is too slow",
  "description": "Exporting a large report times out after 30 seconds.",
  "status": "Triage",
  "customer": "Acme Inc",
  "customer_email": "jane@acme.com",
  "source": "Zapier",
  "importance": null,
  "createdAt": "2026-07-04T10:00:00.000Z",
  "updatedAt": "2026-07-04T10:00:00.000Z"
}

Authorizations

x-api-key
string
header
required

Your Lane API key, sent in the x-api-key header.

Body

application/json
title
string
required

Short title of the feedback. Required and must not be blank.

description
string

The body of the feedback. When present, the feedback is queued for AI insight extraction.

customer_email
string

If provided, links the feedback to a contact (matched or created by email) and to a company (by email domain).

customer_name
string

Used alongside customer_email when creating a new contact.

source
string

Origin label for the feedback (for example, "Zapier" or "Chrome"). Normalized against the allowed set; defaults to "Manual".

Response

Feedback created.

id
string
title
string
description
string
status
string

Workflow status label.

customer
string | null

The linked account name, if resolved.

customer_email
string | null
source
string
importance
string | null
createdAt
string<date-time>
updatedAt
string<date-time>