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Trust is the foundation of a product built around your customers’ feedback. This section explains, in plain terms, where your data lives, how we protect it, who we share it with, and the rights you have over it.

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At a glance

  • EU data residency. Your workspace data is hosted in the European Union (Frankfurt).
  • Encrypted in transit and at rest. All traffic uses TLS; sensitive credentials are additionally encrypted at the application layer.
  • Restricted production access. Only a small number of authorized team members can access production systems, and only to operate and support the service.
  • No training on your data. Your content is not used to train third-party AI models.
  • Data you control. You can export or delete your data, and request a Data Processing Agreement at any time.

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Explore

Data Residency & Hosting

Where your data physically lives and how it’s protected.

Sub-processors

The third-party vendors we use and what each one handles.

Data Retention & Deletion

How long we keep data and how deletion works.

AI Usage Policy

How Lane uses AI and how your data is handled.

GDPR

Our approach to GDPR and your data-subject rights.

Privacy & Terms

Read our Privacy Policy and Terms of Use.

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Reporting a security concern

If you believe you’ve found a vulnerability or have a security question, contact us at security@laneapp.co.