Billing and Subscription Management
Manage your billing, plans, and seats in Lane with ease.
Billing in Lane is seat-based and straightforward: you pay only for the number of active members in your workspace. All billing and subscription processes are securely managed through LemonSqueezy, our Merchant of Record.
Lane offers a 14-day free trial with full access to all paid features. After the trial, you can choose to continue using the free plan, or upgrade to the Business plan to retain access to premium functionality.
A: We accept major credit and debit cards via LemonSqueezy. Q: Can I change the number of seats mid-cycle?
A: Yes, you can update your seat count at any time. Changes take effect immediately, and charges are applied from the date of the change.
If you increase seats, you’ll be billed the updated amount right away. If you reduce seats, your new seat count applies immediately, but no credits or refunds are issued for unused time. Q: What happens if I invite more members than my seat count allows?
A: Invited members beyond your available seats will be added as inactive by default. The number of active members in your workspace cannot exceed the number of purchased seats. To activate them, you’ll need to increase your seat count. Q: Can I get a refund after canceling?
A: No, we don’t offer partial refunds. You’ll retain access until your current billing period ends. For any questions or billing support, reach out to support.
Whenever you update (upgrade/downgrade) your plan or seat count, the changes apply immediately. Lane does not offer proration, so we do not issue credits or refunds for unused time. Billing resumes from the updated date onward.
How Billing Works
- Active members: Only active members occupy billable seats. Suspended/invited users are not billed.
- Seat-based pricing: You can’t add more active members than purchased seats on a paid plan.
- Super admin: Always active and counted toward your seat usage.
- Billing frequency: You can choose between a monthly or annual plan based on your preference.
Upgrading Your Subscription
Upgrading Your Subscription
Upgrading refers to increasing your subscription value - either by adding more seats or switching to a higher-commitment plan (like monthly to annual).What happens:
- New plan or seat count takes effect immediately
- You’re charged the new amount starting today
- Your team’s access is updated right away
- No credit for unused time on the previous plan
Downgrading Your Subscription
Downgrading Your Subscription
Downgrading refers to reducing your subscription value - either by decreasing the number of seats or moving from annual to monthly billing.What happens:
- New limits are applied immediately
- Lower pricing starts from your next billing cycle
- No refunds or credits for the difference
We do not offer refunds for mid-subscription cancellations. If you’re unsure about committing annually, start with a monthly plan. You can switch to yearly anytime to benefit from discounted pricing.
Cancelling Your Subscription
You can cancel anytime from the billing settings. What happens:- You’ll keep access until the end of your current billing period
- Your plan won’t renew after cancellation
- No partial refunds are issued
Your workspace will be downgraded to the Free plan after the current billing period. No data will be deleted, but Free plan limits will apply.
Accessing Billing Settings
To manage your billing:- Click your workspace name in the top-left corner.
- Go to Settings → Billing.
FAQs and Troubleshooting
Q: What payment methods do you support?A: We accept major credit and debit cards via LemonSqueezy. Q: Can I change the number of seats mid-cycle?
A: Yes, you can update your seat count at any time. Changes take effect immediately, and charges are applied from the date of the change.
If you increase seats, you’ll be billed the updated amount right away. If you reduce seats, your new seat count applies immediately, but no credits or refunds are issued for unused time. Q: What happens if I invite more members than my seat count allows?
A: Invited members beyond your available seats will be added as inactive by default. The number of active members in your workspace cannot exceed the number of purchased seats. To activate them, you’ll need to increase your seat count. Q: Can I get a refund after canceling?
A: No, we don’t offer partial refunds. You’ll retain access until your current billing period ends. For any questions or billing support, reach out to support.