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Billing in Lane is seat-based and straightforward: you pay only for the number of active members in your workspace. All billing and subscription processes are securely managed through LemonSqueezy, our Merchant of Record.

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Plans

Lane offers a 14-day free trial with full access to all paid features. After the trial, you can choose from the following plans:
  • Starter Plan: A free and generous plan to get started, supporting up to 3 members. Ideal for getting started with Lane, as it gives you most features for free - from capturing feedback and prioritizing features to aligning goals and sharing roadmaps.
  • Business Plan: A premium plan for teams looking to get the most out of Lane - enabling customer‑focused prioritization, initiative‑based planning, automatic closing the feedback loop, advanced roadmaps support for scaling your business and more.

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How Billing Works

  • Active members: Only active members occupy billable seats. Suspended/invited users are not billed.
  • Seat-based pricing: You can’t add more active members than purchased seats on a paid plan.
  • Owner: Always active and counted toward your seat usage.
  • Contributor: Contributors are free and are not counted towards your seat usage.
  • Billing frequency: Billing is on a monthly basis.
Whenever you update (upgrade/downgrade) your plan or seat count, the changes apply immediately. Lane does not offer proration, so we do not issue credits or refunds for unused time. Billing resumes from the updated date onward.
Upgrading refers to increasing your subscription value - by adding more seats or moving to a higher plan.What happens:
  • New plan or seat count takes effect immediately
  • You’re charged the new amount starting immediately
  • Your team’s access is updated right away
  • No credit for unused time on the previous plan
We do not offer refunds for mid-subscription cancellations. You’ll retain access until the end of your current billing period.

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Credits

Lane uses a credit system for AI-powered actions (such as feedback analysis, insights generation, and other AI-based workflows).
  • What are credits? Credits are consumed each time you perform an AI-based action in Lane.
  • Monthly credits: Each plan includes a set number of credits that reset every month based on your plan.
  • Starter plan: Includes a limited number of monthly credits as part of the free usage. Additional credits cannot be purchased.
  • Business plan: Includes a higher monthly credit allowance. You can also purchase additional credits if needed.
  • Purchased credits: Any extra credits you purchase do not have a separate expiration date. They remain available as long as your Business plan is active.

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Manage Billing

To manage your billing:
  1. Click your workspace name in the top-left corner.
  2. Go to Settings → Billing.
Once on the Billing page, click the Manage subscription button to manage your Business plan. From here you can:
  • Update the number of seats
  • Cancel your subscription
  • Manage billing information such as invoices and payment methods

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Cancelling Your Subscription

You can cancel anytime from the billing settings. What happens:
  • You’ll keep access until the end of your current billing period. After that, your workspace will automatically be downgraded to the Free plan. No data will be deleted, but Free plan restrictions will apply going forward.
  • Your plan won’t renew after cancellation
  • No partial refunds are issued

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FAQs and Troubleshooting

Q: What payment methods do you support?
A: We accept major credit and debit cards via LemonSqueezy. Q: Can I change the number of seats mid-cycle?
A: Yes, you can update your seat count at any time. Changes take effect immediately.
If you increase seats, you’ll be billed the updated amount right away. If you reduce seats, your new seat count applies immediately, but no credits or refunds are issued for unused time. Q: What happens if I invite more members than my seat count allows?
A: Invited members beyond your available seats will be added as inactive by default. The number of active members in your workspace cannot exceed the number of purchased seats. To activate them, you’ll need to increase your seat count. Q: What can a Contributor access?
**A: **Contributors can submit feedback and view existing feedback, with read-only access to all other data in the workspace. They cannot create or edit records outside of feedback. Contributors are free and do not count toward your billable seat usage. Q: Can I get a refund after canceling?
A: No, we don’t offer partial refunds. You’ll retain access until your current billing period ends. For any questions or billing support, reach out to support.