Plans
Lane has three plans — Starter, Pro, and Business — plus a Business Trial for new workspaces to evaluate the paid features. Higher tiers unlock more capability (more AI credits, more seats, and features like the MCP server, close-the-loop, and saved Views). Billing is handled through our payment provider. Upgrades take effect immediately; if you downgrade to Starter, the change is scheduled for the end of your current period so you keep what you’re paying for until then. Cancelling returns you to Starter.AI credits
Lane’s AI features — processing feedback, drafting Plans, Ask Lane — run on AI credits. Each plan includes a monthly pool that refreshes at the start of your billing period. You can watch your balance on the Billing page. If you run out, AI features pause until your credits refresh, but nothing breaks — you can still capture feedback and work in Lane manually.Seats
Each plan includes a set number of seats. Seats aren’t purchased à la carte — the number comes with your plan, so if you need more, you move to a higher tier. Only Editors and the Owner consume a seat; Contributors don’t (see below).Members and roles
Manage your team from the same area. There are three roles:- Owner — full access, including billing and workspace settings. The Owner can’t be changed to another role.
- Editor — full access to work in the workspace: create and edit Signals, Plans, feedback, customers, and more. Editors take a seat.
- Contributor — a lightweight, read-only role that can submit feedback but not edit workspace data. Contributors don’t consume a seat, which makes them a good fit for wider team members who just need to add input.
Inviting and managing members
Invite someone with Invite member, choosing whether they join as an Editor or a Contributor. Members are organized by status:- Active — currently have access.
- Invited — invitation sent, not yet accepted.
- Inactive — access has been turned off. Deactivate a member to free their seat without deleting their history.
FAQs
Q: Where do I see prices and credit allowances?A: On the pricing page. The Billing page shows your current plan and credit balance. Q: What happens when I run out of AI credits?
A: AI features pause until the pool refreshes next period; manual work continues unaffected. Q: How do I get more seats?
A: Seats come with your plan — move to a higher tier for more. Contributors don’t use a seat at all. Q: What’s the difference between an Editor and a Contributor?
A: Editors can create and edit across the workspace and take a seat. Contributors are read-only apart from submitting feedback, and don’t take a seat. Q: What happens if I downgrade or cancel?
A: A downgrade to Starter is scheduled for the end of your current period; cancelling returns you to Starter. You keep paid features until then. Q: Will I be emailed about billing changes?
A: Yes — the workspace owner gets an email for account/plan lifecycle events (trial expiring, plan changes, cancellation, credit purchases, account deletion).