Skip to main content

​
Overview

Lane’s MCP (Model Context Protocol) server lets you connect AI assistants — like Claude, Cursor, or Windsurf — directly to your Lane workspace. Ask questions, log feedback, search insights, and manage objectives in natural language, without leaving your AI tool. Once connected, your AI assistant can access real-time data from Lane and take actions on your behalf.

​
Setup

Server URL 
https://api.laneapp.co/api/mcp?token=YOUR_API_KEY
Replace YOUR_API_KEY with your Lane API key. You can find this under Settings → API Key. Transport: Streamable HTTP (stateless) Rate limit: 60 requests per minute per API key

​
Connect your AI assistant

​
Claude Desktop / Cursor / Windsurf

Add the following to your MCP server config: 
{
  "mcpServers": {
    "lane": {
      "url": "https://api.laneapp.co/api/mcp?token=your_api_key"
    }
  }
}

​
OpenAI Platform

URL: https://api.laneapp.co/api/mcp?token=your_api_key No additional headers required.

​
What you can do

Once connected, your AI assistant can interact with Lane across five areas:

​
Insights

Search, view, create, and update customer feedback and feature requests. Example prompts:
  • “What feedback did we get from Acme Corp last month?”
  • “Log a new bug report from Company X about the export feature.”
  • “Mark that insight as closed.”

​
Customers

Browse your customer list, filter by segment or tier, and pull full customer profiles. Example prompts:
  • “Show me all Enterprise customers.”
  • “Tell me everything about Acme Corp.”

​
Objectives

View, create, and update strategic goals. Check progress and health across your OKRs. Example prompts:
  • “What objectives are currently at risk?”
  • “Create a Q2 goal for reducing churn.”

​
Features

Explore your feature backlog, see what customers have requested, and compare features for prioritization. Example prompts:
  • “Which customers are asking for SSO?”
  • “Should we build dark mode or two-factor auth first?”

​
Roadmaps

View roadmaps and the features planned within them. Example prompts:
  • “Show me the Q2 roadmap.”
  • “What are we shipping next quarter?”

​
Search across everything

Use natural language to search all of Lane at once — insights, customers, and objectives — in a single query. “Find everything related to onboarding.”

​
Available tools

The Lane MCP server exposes 21 tools across all modules. Your AI assistant will automatically select the right tools based on your request.
AreaTools
Insightslist_insights, get_insight, create_insight, update_insight
Customerslist_customers, get_customer, list_customer_segments
Objectiveslist_objectives, get_objective, create_objective, update_objective
Featureslist_features, get_feature
Roadmapslist_roadmaps, get_roadmap
Customer 360get_customer_360, get_features_by_customer, get_insights_by_feature
Prioritizationcompare_features
Referencelist_statuses, search_all

​
FAQs and Troubleshooting

Q. Which AI assistants are supported? A. Any assistant that supports the Model Context Protocol (MCP), including Claude (Desktop), Cursor, Windsurf, and the OpenAI platform. If your tool supports MCP over Streamable HTTP, it will work with Lane. Q. Is my data sent to the AI assistant? A. When you make a request, your AI assistant calls the Lane MCP server and retrieves only the data needed to answer your query. Lane does not push data to your AI assistant proactively — all requests are initiated by you. Q. Can I control what the AI assistant can access or modify? A. Currently, the MCP server uses your API key, which reflects your own Lane permissions. Any action the assistant takes is equivalent to you taking that action directly in Lane. Q. What happens if I hit the rate limit? A. The server allows up to 60 requests per minute per API key. If you exceed this, requests will be temporarily paused. This is rarely an issue in normal usage — it’s mainly a safeguard for automated workflows. Q. Something isn’t working. How do I debug it? A. Start by confirming your API key is valid and has not been rotated. Check that your MCP client is using the correct server URL format. If you’re still stuck, reach out to Lane support with the tool name and the prompt you used.