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Lane’s MCP server lets AI apps that support the Model Context Protocol work with your Lane workspace: Claude, ChatGPT, Claude Code, Cursor and others. Ask about your product and customers from wherever you already work: “do customers want bulk CSV export?”, “what are we focused on right now?”, “what did john@acme.com say about onboarding?”, without copying anything into the prompt by hand. Each person connects their own apps with their own Lane login. There’s no key to copy: the app asks you to sign in to Lane once, and stays connected.

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Availability

The MCP server is available on the Pro plan (not during the trial). Contributors can’t use it.

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Connect an app

Every app uses the same server URL:
You’ll also find it, with these steps, in Lane under Settings → MCP Server.

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Claude

  1. In Claude, open Settings → Connectors and choose Add custom connector.
  2. Name it Lane and paste the server URL.
  3. Choose Connect, sign in to Lane and approve. This works in claude.ai, the desktop app and mobile.

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ChatGPT

  1. In ChatGPT, open Settings → Apps and turn on Developer mode.
  2. Choose Create, name it Lane, paste the server URL and pick OAuth.
  3. Sign in to Lane and approve.

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Claude Code

  1. Run this in your terminal:
  2. In Claude Code, run /mcp, pick lane and choose Authenticate.
  3. Try: “Before we build this, check Lane for customer demand.”

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Cursor

Use Add to Cursor in Settings → MCP Server, or add Lane to ~/.cursor/mcp.json:
Cursor asks you to sign in to Lane the first time you use it.

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Other apps

Any app that supports remote MCP servers with OAuth sign-in can connect with the same URL.

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What you can ask

  • “Do customers want bulk export to CSV? Is it already planned?”
  • “What are we focused on right now, and what do customers want most?”
  • “Tell me about Acme: who have we heard from and what do they need?”
  • “Which customers renew next quarter, and what have they asked for?”
  • “Show the top Signals by revenue at stake that don’t have a ticket yet.”
  • “What did john@acme.com say about onboarding?”
  • “Write a short PRD for the top Opportunity and save it to Lane.”
  • “Log this customer email in Lane as feedback.” (with the email pasted in)

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Tools

The server has thirteen tools. The app picks the right one for your question.

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What a connected app can do

  • Read your Signals, Opportunities, feedback and customers, and workspace and public Docs. Private Docs, including yours, aren’t shared.
  • Change only what you can change: draft new Docs, edit Docs you can edit in Lane, and log feedback. Changes show your name and the app that made them.
  • Never delete anything.

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Access follows your Lane account

An app connected to Lane works as you, not as the workspace. It sees what your workspace shares with every member: Signals, Opportunities, customer feedback, customers, and workspace and public Docs. Private Docs, including your own, are never shared with an app. When it changes something, it does so as you and within your role: it can only edit Docs you can edit in Lane, and everything it creates shows your name and the app. Contributors can’t connect apps. Everyone else can see which apps people in the workspace have connected, and only the workspace owner can disconnect someone else’s.

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Manage connected apps

Your apps: Settings → Connections lists the apps you’ve connected (under Lane MCP), when each was last used, and a Disconnect button. A disconnected app stops working with Lane right away, until you choose Allow again. Everyone’s apps: Settings → MCP Server lists every app connected in the workspace under Connections. You can disconnect your own; the workspace owner can disconnect any of them. An app the owner disconnected can only be allowed again by the owner.

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FAQs

Q: Do I need a key or token?
A: No. Each app signs you in with your Lane login. There’s nothing to copy or keep secret. Q: Can an app change my data?
A: Only in three ways, and only as you: draft or edit Docs you can edit, and log feedback. It can’t delete anything, change settings, or see private Docs. Q: Which app should I use?
A: Any of them. Claude and ChatGPT are good for questions and drafting; Claude Code and Cursor let you check customer demand while you build. Q: How do I disconnect an app?
A: In Settings → Connections, choose Disconnect next to it. You can also remove Lane from the app itself. Q: What’s the difference between this and the API?
A: The MCP server is for AI apps working with your workspace in a conversation. The API is for programmatic integrations that create feedback and read signals.