Skip to main content

​
Overview

Lane’s MCP (Model Context Protocol) server lets you connect AI assistants — like Claude, Cursor, or Windsurf — directly to your Lane workspace. Ask questions, log feedback, search insights, and manage objectives in natural language, without leaving your AI tool. Once connected, your AI assistant can access real-time data from Lane and take actions on your behalf.
MCP is available on the Business plan. Starter plan workspaces can upgrade from Settings → Billing.

​
Setup

Lane uses a dedicated MCP credential for each workspace. The raw key is never displayed — you connect by copying the full connection URL directly from settings.
1

Open MCP settings

Go to Settings → MCP Server in your workspace.
2

Copy the connection URL

Click Copy connection URL. This copies the full server URL with your embedded authentication token.
3

Paste into your AI assistant

Add the copied URL to your MCP client configuration (see examples below).
Transport: Streamable HTTP (stateless)
Rate limit: 60 requests per minute per credential

​
Connect your AI assistant

​
Claude Desktop / Cursor / Windsurf

Add the following to your MCP server config, replacing the URL with the one you copied: 
{
  "mcpServers": {
    "lane": {
      "url": "paste-the-copied-connection-url-here"
    }
  }
}

​
OpenAI Platform

Use the copied connection URL directly. No additional headers required.

​
Managing your MCP credential

From Settings → MCP Server, you can:
  • Copy connection URL — copies the full authenticated URL to your clipboard
  • Regenerate — rotates your MCP key immediately. Any existing connections using the old key will stop working
  • View metadata — see when the credential was last used and last rotated
The MCP key is separate from your workspace API key. Regenerating one does not affect the other.

​
What you can do

Once connected, your AI assistant can interact with Lane across five areas:

​
Insights

Search, view, create, and update customer feedback and feature requests. Example prompts:
  • “What feedback did we get from Acme Corp last month?”
  • “Log a new bug report from Company X about the export feature.”
  • “Mark that insight as closed.”

​
Customers

Browse your customer list, filter by segment or tier, and pull full customer profiles. Example prompts:
  • “Show me all Enterprise customers.”
  • “Tell me everything about Acme Corp.”

​
Objectives

View, create, and update strategic goals. Check progress and health across your OKRs. Example prompts:
  • “What objectives are currently at risk?”
  • “Create a Q2 goal for reducing churn.”

​
Features

Explore your feature backlog, see what customers have requested, and compare features for prioritization. Example prompts:
  • “Which customers are asking for SSO?”
  • “Should we build dark mode or two-factor auth first?”

​
Roadmaps

View roadmaps and the features planned within them. Example prompts:
  • “Show me the Q2 roadmap.”
  • “What are we shipping next quarter?”

​
Search across everything

Use natural language to search all of Lane at once — insights, customers, and objectives — in a single query. “Find everything related to onboarding.”

​
Available tools

The Lane MCP server exposes 18 tools across all modules. Your AI assistant will automatically select the right tools based on your request.
AreaTools
Insightslist_insights, get_insight, create_insight, update_insight
Customerslist_customers, get_customer
Objectiveslist_objectives, get_objective, create_objective, update_objective
Featureslist_features, get_feature, create_feature, update_feature
Roadmapslist_roadmaps, get_roadmap
Referencelist_statuses, search_all

​
FAQs and Troubleshooting

Q. Which AI assistants are supported? A. Any assistant that supports the Model Context Protocol (MCP), including Claude (Desktop), Cursor, Windsurf, and the OpenAI platform. If your tool supports MCP over Streamable HTTP, it will work with Lane. Q. Is my data sent to the AI assistant? A. When you make a request, your AI assistant calls the Lane MCP server and retrieves only the data needed to answer your query. Lane does not push data to your AI assistant proactively — all requests are initiated by you. Q. Can I control what the AI assistant can access or modify? A. The MCP server uses a dedicated credential scoped to your workspace. Any action the assistant takes is equivalent to you taking that action directly in Lane. Q. What happens if I hit the rate limit? A. The server allows up to 60 requests per minute per credential. If you exceed this, requests will be temporarily paused. This is rarely an issue in normal usage. Q. Is MCP available on the Starter plan? A. No. MCP is available on the Business plan. You can upgrade from Settings → Billing. Q. Something isn’t working. How do I debug it? A. Start by confirming your connection URL is current — if the MCP key was regenerated, you need to copy the new URL. Check that your MCP client is using the correct URL format. If you’re still stuck, reach out to Lane support with the tool name and the prompt you used.