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A Signal tells you what customers keep asking for. This playbook is what you do next: turn one signal into committed work, get it built, and close the loop with the customers behind it — one continuous thread from customer voice to shipped code.

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1. Start from a signal

Open a Signal worth acting on — one from your For You tab or the top of your Priority list. Its detail view already has everything you need to decide: the Insights behind it, the customers asking, the revenue at stake, and its priority score. If it’s real, act on it. If it isn’t, reject it — that keeps your list honest.

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2. Draft the Plan

From the Signal, create a Plan with the Use Lane action. Lane drafts a structured brief from the Signal’s Insights and customer context, so you start from something real instead of a blank page. (Prefer to write it yourself? Write it myself opens a Plan seeded with the same context linked.) Refine it section by section — tell Lane what to sharpen rather than rewriting by hand.

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3. Commit the feedback it answers

On the Plan, commit the specific feedback this work addresses. This is the step that makes closing the loop possible later: committed feedback is what Lane reaches back to when the Plan ships, and what drives customer requests in Linear.

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4. Push it to delivery

When the Plan is ready to build, Send to your delivery tool — Linear, Jira, Asana, or Notion. Lane creates the issue and links it to the Plan. On Linear, Asana, and Notion, map the tool’s statuses to your Plan statuses so status flows back automatically — Lane always reflects where delivery actually is.

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5. Ship — and let the loop close itself

When engineering moves the work to a shipped status, the linked Plan flips to that status in Lane, and closing the loop fires on its own: every customer behind the Plan’s committed feedback is told, in the source they originally used — a reply in their Slack thread, a note on their Intercom or Zendesk conversation. Nobody has to remember to follow up. The customer who asked hears back, new feedback comes in, and the cycle continues.

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The whole thread

That’s the loop end to end — the proactive setup brings the signal to you; this playbook carries it to shipped and back to the customer.