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Overview

A lot of product feedback surfaces in customer calls before it ever reaches a support ticket or Slack message. Lane’s Granola integration reads your team’s Granola meeting notes and turns the ones with real customer signal into Feedback — no one has to remember to write it down separately. Unlike Lane’s other feedback sources, Granola has no manual capture step: once connected, it’s fully automatic.

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Connect

  1. Go to Settings → Integrations → Granola.
  2. Paste your Granola API key and click Connect. Lane validates the key before saving it.
Granola doesn’t support OAuth, so this is a direct API-key connection — Lane stores it encrypted and only shows you the last 4 characters afterward. Once connected, you’ll see your Granola account name and a Disconnect option.
Granola is available on every plan. On Starter, connecting it uses your workspace’s single allowed feedback source — see Billing.

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Choose folders to sync

After connecting, pick the folders you want Lane to watch from the Folders to sync list. Only meetings in the folders you select are considered — choosing a folder covers everything inside it. Changes save automatically.

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Bringing feedback in

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Import existing meetings

Use Pull existing meetings to backfill from your history: pick the folders to include and a window of 7 or 30 days (30 by default), then start the import. A progress indicator and a “last import…” timestamp show while it runs. Your first backfill doesn’t use AI credits; later ones do, the same as processing feedback from any other source.

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Ongoing sync

Once connected, Lane checks for new and updated meeting notes automatically going forward — there’s no toggle to turn this on or off, and no manual capture step to trigger it yourself.

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What becomes Feedback

Not every meeting turns into a Feedback item. Lane reads each note’s summary and transcript through the same kind of AI filter used for other sources, tuned for meeting notes rather than support conversations, and only creates a record when there’s a genuine, identifiable piece of customer feedback — with a real customer on the call, not just your own team. When a meeting qualifies:
  • A Feedback item is created with source: Granola, linked back to the original note.
  • The description is the meeting transcript, broken out by speaker.
  • Lane resolves the customer from the external attendee’s email, the same customer auto-linking used elsewhere.
  • It flows through Lane’s normal AI pipeline from there — sentiment, topics, and highlights — exactly like feedback from any other source.

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Disconnect

Disconnecting removes the stored API key and integration record. Reconnecting later and re-running a backfill is safe — Lane won’t create duplicate Feedback items for meetings it’s already imported.

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FAQs

Q: Do I need to add anything to Granola itself, like a bot or an app install?
A: No — Lane connects with an API key and reads your existing notes; there’s nothing to install in Granola. Q: Can I choose which meetings get imported?
A: You choose folders, not individual meetings — anything in a synced folder is evaluated. Only meetings with genuine customer feedback become Feedback items. Q: Is there a manual way to capture a specific meeting, like the Slack 📌 shortcut?
A: Not currently — Granola sync is automatic only, driven by the folders you select. Q: What happens to meetings before I connected Granola?
A: They’re only imported if you run Pull existing meetings, and only meetings within your chosen 7- or 30-day window. Q: Can I connect more than one Granola account?
A: No — one Granola connection per Lane workspace.