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Ask Lane is where you interrogate your workspace in plain language. Instead of building a filter or scanning a list, you ask — “what are enterprise customers frustrated by this quarter?”, “which accounts are behind the SSO requests?” — and Lane answers from your real Feedback, Signals, Customers, and Plans. It’s the home surface of Lane, and the fastest way to get your bearings: what’s coming in, what’s rising, and where to look next.

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What you can ask

Ask Lane reads across everything in your workspace, so a single question can pull from feedback, signals, and customer data at once:
  • “What are the top themes from enterprise customers in the last quarter?”
  • “Which customers are behind the reporting complaints, and what’s their revenue?”
  • “Summarize what we’ve heard about onboarding since the last release.”
  • “What’s the highest-priority Signal we haven’t acted on yet?”
Because it searches by meaning as well as keywords, you don’t have to phrase things the way the data was written — describe what you’re after and Lane finds it.

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Where you’ll find it

  • On the home surface — open Lane and ask anything to start. It’s also where the Priority list lives: a short, ranked list of the surfaced Signals most worth your attention right now, so you land on what matters instead of a blank page.
  • Anchored to a Signal or Plan — open Ask Lane from a Signal or Plan to ask questions scoped to that item and the data behind it.

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Bring in outside context

Some answers live outside Lane. Connect a source once in Settings → Integrations and Lane can draw on it in a conversation:
  • GitHub — connect a repository and ask questions about your code. Most useful for non-engineers who need answers that live in the codebase — “is this already built?”, “what does the enterprise tier actually include?” — without pinging engineering. Lane reads code; it never writes back.
  • Google Drive — attach files to a conversation — call transcripts, research, strategy docs — and ask across them. “Pull the product requests out of last week’s calls.” Files stay in Drive; Lane reads them on demand.

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From a question to a decision

Ask Lane is read-only — it answers, explores, and summarizes, but it doesn’t create or change anything. Acting on what you find happens where the record lives: open the Signal or piece of feedback Lane surfaced and use its Plan action to draft a Plan. Exploring first, then drafting from the right record, produces far sharper Plans than starting cold.

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Getting better results

  • Be specific. “Top feedback from enterprise accounts last quarter” gets somewhere; “what’s important?” doesn’t. Segment, timeframe, product area — the more context, the better the answer.
  • One ask per turn. Lane is sharpest when each turn has a clear goal. Bundling “find X, summarize Y, then draft Z” dilutes the result — break it into steps.
  • Explore before you draft. Ask questions to refine your direction, then move into a Plan. One-shot “write the whole thing” prompts produce thin results because no thinking happened first.
  • Say what’s off. If an answer isn’t quite right, reply with what to fix — narrower scope, a different angle, more detail on one point — rather than starting over.

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Credits

Ask Lane uses AI credits. See Billing for your plan’s allowance.

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AI privacy and data usage

  • Lane does not use your data to train its own AI models.
  • Data processed for AI features is shared only with trusted partners to deliver those features.
  • Your data is not used to train external models without permission.
Questions? Contact us at support@laneapp.co.

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FAQs

Q: Can Ask Lane change my data?
A: No — it’s read-only. To act on something, open the Signal or feedback it surfaced and use that record’s Plan action to draft a Plan. Q: Why did it ask me a clarifying question?
A: When a request could go several ways, Lane asks first to avoid wasted work. Q: Why didn’t it find something I know is there?
A: Try rephrasing — Lane searches by meaning as well as keywords, and a small change in wording can surface it. Q: Does it work on data I haven’t imported?
A: Only what’s in your workspace, plus connected sources like GitHub and Google Drive.