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Use the Lane Chrome extension to capture feedback directly from your browser
The Lane Chrome extension captures feedback straight from your browser — a customer forum, a review, a shared doc, an internal tool — without copy-paste or switching tabs. What you capture lands in Lane as Feedback, linked to the right customer when you add their email.

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Set up

  1. Go to Settings → Integrations → Chrome Extension and install the extension from the Chrome Web Store.
  2. Generate an API key in Lane.
  3. Paste the key into the extension to connect it to your workspace. The extension verifies the key before saving.
Keep your API key secure — it links the extension to your workspace. Create a dedicated key for the extension so you can revoke it independently.

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Capture feedback

With text selected on a page, open the extension from your toolbar and it pre-fills the description from your selection. The form is simple:
  • Title — a short summary.
  • Description — the feedback (pre-filled from your selection, editable).
  • Customer Email (optional) — add it and Lane links the feedback to that customer, matching the contact and grouping it under a company by domain.
  • Customer Name (optional) — used alongside the email when creating a new contact.
Click Capture feedback and it’s created in Lane with source: Chrome.

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FAQs

Q: What gets created when I capture?
A: A Feedback item in Lane, linked to a customer if you provided an email. Q: Do I have to select text first?
A: No — the extension opens either way. Selecting text just pre-fills the description. Q: Can I use it in more than one browser?
A: Yes — connect each with your API key.