Status
The workflow statuses your records move through. Feedback and Plans each have their own set — feedback starts in Triage and moves through your review flow; Plans start Parked and move toward a shipped state. Statuses do more than label things: your Plan statuses are what trigger closing the loop when work ships, and your feedback statuses are what the private portal maps its customer-facing labels to.Product
If you manage more than one product, define them here so incoming feedback can be attributed to the right one. (Distinct from Product Areas, which map the parts within a product.)Tags
Free-form labels for categorizing feedback your own way — beyond product areas and status. Add the tags your team reaches for, and apply them manually or as a bulk default on import.Roadmap stage
The stages a Plan moves through on a delivery timeline — for example, Now, Next, and Later. Use them to organize Plans by horizon.FAQs
Q: Where do I manage these?A: Settings → Properties — one tab per property. Q: What’s the difference between Product and Product Areas?
A: Product is for workspaces with more than one distinct product. Product Areas are the functional parts within your product (Onboarding, Billing…) and drive feedback routing. Q: Do feedback and Plans share statuses?
A: No — each has its own status set, so you can model discovery and delivery independently.