Status
The workflow statuses your feedback moves through, from Triage to done. New workspaces start with Triage, Processed, In progress, Done and Won’t do; rename them or add your own to match how your team reviews feedback. Statuses sit in four groups, Triage, To do, In progress and Done, and the first status in each group is always kept. Statuses do more than label things:- They move on their own as work moves. When a Signal is accepted, its feedback moves to your first In progress status; when it’s closed, to your first Done status. Nobody has to update feedback by hand.
- They’re what customers see in the portal. The portal’s customer-facing labels map onto your feedback statuses, so customers see honest progress on their requests.
Product
If you manage more than one product, define them here so feedback can be attributed to the right one. (Distinct from Product Areas, which map the parts within a product.)Tags
Free-form labels for categorizing feedback your own way, beyond product areas and status. Add the tags your team reaches for, and apply them by hand or as a bulk default on import.FAQs
Q: Where do I manage these?A: Settings → Properties, one tab per property. Q: What’s the difference between Product and Product Areas?
A: Product is for workspaces with more than one distinct product. Product Areas are the functional parts within your product (Onboarding, Billing…) and drive how feedback is sorted. Q: Do Signals use these statuses?
A: No. Signals always use Open, Accepted and Closed. Changing a Signal’s status moves its feedback through the statuses you set here.