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Priority score is a configurable scoring system that ranks your features based on real customer and business signals. Each feature receives a score from 0 to 100, calculated from weighted inputs like revenue impact, customer count, and feedback volume. By adjusting the weights, you control how much each signal influences the final score - so prioritization reflects what matters most to your team.
Priority score weights are workspace-level settings. Changes apply to all features in the workspace and are visible to all members.

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How it works

Each feature’s priority score is calculated using five weighted components. The weights must add up to 100%. Lane normalizes the raw values across all features in your workspace and applies the weights to produce a score between 0 and 100.
ComponentWhat it measuresDefault weight
Revenue impactTotal revenue across all customers linked to the feature30%
Customer countNumber of unique customers who submitted feedback25%
Insight scoreCombined score of all insights extracted from linked feedback20%
Strategic impactHow much the PM-assigned strategic importance influences the score15%
Feedback countTotal number of feedback submissions linked to the feature10%
When you save new weights, Lane recalculates the priority score for every feature in the workspace.

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Configuring weights

  1. Click your workspace name in the top-left corner.
  2. Go to Settings → Priority Score.
  3. Adjust the weight for each component using the input fields.
  4. Verify that the total equals 100% — a green checkmark confirms the total is valid.
  5. Click Save to apply.
The total indicator turns red if the weights do not add up to 100%. You cannot save until the total is exactly 100%.

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Resetting to defaults

Click Reset to defaults to restore the original weight distribution. You still need to click Save to apply the reset values.

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When to adjust weights

  • Revenue-driven teams — increase Revenue Impact and Customer Count to surface features requested by high-value accounts.
  • Volume-driven teams — increase Feedback Count to prioritize features with the most customer demand.
  • Strategy-driven teams — increase Strategic Impact to give more weight to PM judgment alongside customer signals.
Setting any component to 0% removes it from the score calculation entirely. A warning appears for components with very low weights (under 5%) since they have minimal effect on the final score.

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Automatic recalculation

Priority scores are recalculated automatically in two cases:
  1. When you save new weights — all features are rescored immediately.
  2. When new feedback is processed — features linked to the updated insights have their scores refreshed.
You do not need to trigger recalculation manually.

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FAQs

Q: Which plans support priority score configuration?
A: Priority score weights can be configured on the Business plan. Starter plan workspaces use the default weights. Q: Does changing weights affect historical data?
A: No. Changing weights recalculates the current score for all features based on their existing data. It does not alter any underlying feedback, insight, or customer records. Q: Where can I see a feature’s priority score?
A: The priority score appears in the feature page and can be used to prioritize features in saved views and Roadmaps.