- Trends — dashboards showing how feedback volume, sentiment, themes, and product areas are moving over time
- Themes — the list of recurring patterns the Agent has grouped from your feedback
How Discover fits into your workflow
Discover is designed to sit between feedback collection and feature planning:- Feedback flows in from your connected sources (Slack, Intercom, email, etc.)
- The Agent processes it — extracting insights, classifying sentiment and type, and grouping related feedback into themes
- You review Trends to understand the big picture: what’s growing, what’s unaddressed, where revenue is concentrated
- You review Themes to validate specific patterns and decide which ones deserve action
- You promote themes to features when there’s enough signal, carrying all the customer context forward
Themes are detected automatically when Opportunity Intelligence is enabled. Without it, you can still create and manage themes manually.
Themes
Themes are groups of related feedback that the Agent detects automatically. When multiple pieces of feedback share a common signal — like “slow CSV export” or “missing SSO” — the Agent clusters them into a theme. You can review and manage themes from the Themes tab in Discover.Theme statuses
Themes have three statuses, accessible via the tab bar at the top of the Themes page:- New — recently detected themes that haven’t been reviewed yet
- Processed — themes you’ve reviewed and acted on (e.g., promoted to a feature)
- Rejected — themes you’ve dismissed as not relevant
Working with themes
- Review regularly — check new themes weekly to see which patterns are forming
- Check the numbers — look at customer count and ARR before deciding to act
- Promote strong themes — when a theme has enough signal, promote it to a Feature. All linked insights and customer context carry over automatically
- Create themes manually — you can also create themes by hand and link insights to them directly
Themes require Opportunity Intelligence to be enabled. Without it, you can still create and manage themes manually, but automatic detection and grouping will not run.
Creating a theme manually
You can also create themes manually if you spot a pattern the Agent hasn’t grouped yet:- Go to Discover → Themes.
- Click Create Theme in the top-right.
- Enter a name and optionally link existing insights.
Trends
Trends gives you a visual overview of what is happening across your feedback. Use it to spot shifts before they become obvious, sense-check your priorities, and communicate patterns to your team. The page has two sub-views you can switch between by clicking the heading:Opportunities trends
The default view. Shows how themes are evolving and where unaddressed demand is concentrated. Summary cards at the top:| Card | What it shows |
|---|---|
| New themes | Themes created in the selected time range, with growth percentage, total revenue, and customer count |
| Processed themes | All-time count of themes your team has acted on, with in-progress and done breakdowns |
| Unaddressed themes | All-time count of themes still in “New” status, with the age of the oldest theme and number of product areas affected |
- Trending themes — top 5 themes by momentum, switchable between insight count and customer count
- Themes by revenue — top 5 themes ranked by total revenue impact (all-time)
- Themes over time — area chart showing themes created vs. themes linked to a feature, switchable between daily and weekly buckets
- Unaddressed by revenue — top 5 unaddressed themes ranked by revenue impact
- Theme pipeline — stacked chart of themes by stage (New / In Progress / Done) over weekly buckets
- Product areas by volume — top 5 product areas by theme count in the selected period
Feedback trends
Shows the raw pulse of incoming feedback — volume, sentiment, sources, and which product areas are generating the most signal. Summary cards:| Card | What it shows |
|---|---|
| New feedback | Feedback count in the selected period, with growth percentage and total customer revenue |
| Unprocessed feedback | Count of feedback still in Triage status |
| Most vocal customers | Top 5 customers by feedback count |
- Feedback over time — area chart of feedback volume, bucketed by week
- By product area — top 5 product areas by feedback count
- By sentiment — donut chart of feedback grouped by sentiment
- By type — donut chart of feedback grouped by type (bug, request, feedback, praise)
- By source — top 5 sources by feedback count