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Automation is the dial for how much Lane does without you. Feedback moves through a pipeline, and you choose which stages Lane runs on its own. Each stage builds on the one before it, so you can start manual and turn on more as you trust it. You’ll find it in Settings → Automation.

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Detect Signals

Turns raw feedback into structured, tagged Signals. With this on, every incoming piece of Feedback is processed automatically — Lane extracts the Insights inside it, classifies type and sentiment, routes it to the right Product Areas, and clusters related Insights across your feedback into Signals. This is what moves you from an inbox of individual messages to a ranked list of patterns without anyone triaging by hand. With it off, feedback is still captured and organized, but it won’t be grouped into Signals for you.

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Surface what matters

Highlights the Signals most worth your attention. Detecting Signals tells you what’s being asked for; surfacing tells you which ones matter to you right now. With this on, Lane uses your Context — your current priority, prioritized tiers, and churn-risk status — to flag the Signals you should look at first, which is exactly what powers the For You tab on Signals. This stage needs Detect Signals on — without Signals, there’s nothing to surface. When you turn it on, Lane offers to scan your existing Signals against your context so surfacing applies to your current backlog, not just new feedback. Because that scan re-evaluates what you already have, it uses AI credits — Lane shows you what it’ll cover and asks first.

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How the stages fit together

Think of it as a ladder you climb as you’re ready:
  1. Detect Signals — Lane does the triage, turning feedback into Signals.
  2. Surface what matters — Lane does the prioritizing, putting the right Signals in front of you.
Turn on the first to stop triaging manually; add the second once your Context is set and you want Lane to focus your attention automatically.

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FAQs

Q: Do I need both stages on?
A: No. Detect Signals works on its own. Surface what matters builds on it, so it needs Detect enabled. Q: What does surfacing use to decide?
A: Your Context — current priority, prioritized tiers, and churn-risk status. Keep those current and surfacing stays relevant. Q: Does turning on surfacing cost credits?
A: Only the optional scan of your existing Signals that it offers. New feedback is surfaced as it arrives. Q: What happens with everything off?
A: Feedback is still captured and you can work Signals manually — Lane just won’t detect or surface them for you.